You will have to inform us on our support. Quality evaluation will take 3 business days, once completed, we will give a call to the customer for the result of the evaluation. If return is validated, you would get a refund or can exchange for another product of the same or above the order value by paying the difference. Pack your product according to the return conditions mentioned above. If the return is invalid, then we will call and explain the issue and send the items back to the customer.